Knowing that a Patient Has Checked In
- April 05, 2022
If a patient checks in via the kiosk, what happens? Does the patient’s status in the EMR get updated automatically?
Without
CHIME
Without CHIME, most clinics use the EMR scheduling screen to monitor and communicate the status of individual appointments. For example, clinics that use OSCAR oftentimes change the status of the appointment to say that patients have arrived, or are in the room, etc.
With CHIME
With CHIME, this information is managed within CHIME instead. Once patients are checked-in, they will show up within CHIME and staff and clinicians use CHIME to know which patients have arrived, their status, etc.
Because this is a key aspect of what CHIME manages, the information captured and communicated is much more specific and includes arrival times, wait times, multiple step appointments, room information, waiting room information, etc.
To ensure a single “source of truth” and to ensure staff successfully “change over”, CHIME is designed to NOT update the appointment status within the EMR. Check-in information is captured and communicated only within CHIME because this is where all staff and clinicians will consistently be accessing this data.
In our experience, having this data in two spots creates confusion and makes change management harder, not easier.